Cancellation / Deposit Policy

Our Cancellation Policy

Our cancellation policy is in place to ensure that we can maximise our appointment availability for all our clients.

Should you need to cancel or reschedule, we kindly ask that you call or email at least 24 hours prior to your appointment, this enables us to offer a cancelled appointment time to our other clients.

Appointments

At Hampton Clinic we will endeavour to ensure that your appointment runs on time and on the date booked. However, should we need to cancel or reschedule your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Hampton Clinic will be rebooked as soon as convenient for yourself.

If you are unable to attend your appointment, please contact us at least 24 hours prior to your appointment. Any cancellation within 24 hours of your appointment will result in a cancellation fee being redeemed. If this treatment is part of a course, this session will be forfeited.

For all initial consultations we require a £25 deposit to secure your appointment.

For all appointments booked at Hampton Manor Garden, full payment is required upon booking. If you fail to give 24 hours notice to cancel, full payment will be redeemed.

If you do not arrive for your initial consultation or fail to give 24 hours notice to cancel your appointment, Hampton Clinic reserves the right to redeem your paid deposit.

All consultations with Dr Hill are chargeable at a cost of £25 and are not redeemable off products or treatments.

Payment Protection Policy

To secure an appointment both in clinic and online you will be required to save your credit or debit card, which will be stored securely. Details will be secured against every booking.

You will need to accept the terms of the Payment Protection Policy before proceeding with your appointment.